HostingHubs — Service Level Agreement (SLA)

This SLA outlines HostingHubs’ policies for service delivery, support, and payments. By purchasing or using our services, you agree to these terms.

1. Payment Terms

All payments for HostingHubs services must be made 100% in advance before any work or service activation begins.

• Services will only start after full payment is received.
• Invoices are to be paid in full within the stated due date.
• HostingHubs reserves the right to suspend or cancel services for non-payment or delayed payment.

2. Refund & Cancellation Policy

Customers are advised to think carefully before making any payment, as all transactions are considered final once processed. For recurring subscriptions, customers may request cancellation to stop future charges, but any previously paid amount will not be refunded or adjusted.

3. Support Channels

• WhatsApp (24/7): Real-time customer support is available via WhatsApp at all times for active customers.
• Email: [email protected] — response may take up to 15 minutes for acknowledgment.

4. Service Availability

HostingHubs strives to maintain reliable uptime and stable services. Planned maintenance may occur when necessary, and customers will be notified in advance whenever possible.

5. Customer Responsibility

• Customers must ensure accurate payment details before making any transaction.
• HostingHubs is not responsible for incorrect payment references or unauthorized third-party use of customer accounts.
• Customers are responsible for maintaining their login credentials securely.

6. Limitation of Liability

HostingHubs’ total liability is limited to the amount paid by the customer for the current active service period. HostingHubs is not liable for indirect, incidental, or consequential damages arising from service use or downtime.

7. Contact

• Support Email: [email protected]
• WhatsApp: 24/7 Available

Last updated: